FAQ International Shipping & Delivery
Q: I accidentally placed my order with the incorrect shipping address. What should I do?
A: If you’ve just finished placing your order, please contact us ASAP and we’ll update the address before the order ships from our fulfillment center. Please contact us ASAP for further assistance so that we can help get your order to you.
Q: What are your holiday shipping cut-off times?
A: Shipping cut off times change with every holiday. To ensure the most updated information is available contact our Customer Care team by phone or email for additional information.
Q: How do I check the estimated delivery date of a product?
A: On the website product page, please choose your shipping city to view the estimated delivery time for that product.
Q: How many delivery attempts will your website make if I am unable to receive my package?
A: We will make 2 or 3 attempts to deliver your package. Delivery attempts are normally done 10-15 days after the item is returned to us.
Q: May I refuse to sign for the parcel if I find the product has been broken or damaged?
A: Yes. While we take every step to ensure customer orders reach their destination in perfect condition. In all such cases, please contact our Customer Service immediately who will be happy to walk you through the process of getting a replacement
Q: Do you ship internationally?
A: Sure! We ship to as many different international destinations as possible and are trying to expand our fulfillment centers to as much countries as we can! If you want us come to your countries earlier, invite more friends to register on our website!